What is IM?

Instantaneous communication tool that allows you to type messages to one or more people using standard chat clients - AOL AIM, Yahoo!, or MSN Messenger

What's so Special About It?

• Students/patrons are already using IM - you are going where your users are
• IM is user centered and builds relationships with library users
• It's free software and very easy for library to create an IM account
• Not as many features as QuestionPoint or 24/7, but also not as many problems

How Could I Use It in My Library?

• To communicate with patrons/students/faculty wherever they are
• To communicate internally with library staff
• To replace your more expensive chat programs (as Georgia Tech has done)

Neat Stuff

• Meebo and KoolIM: neither requires a download, which may be helpful in convincing your IT department that it's safe.
• Gaim (GSU) and Trillian (Georgia Tech) - IM aggregator software that works with most IM services

Library Examples

• GSU's IM page
• Georgia Tech IM page

To Learn More

• Visit the Pew Internet and American Life Project's report on Instant Messaging